1. Introduction
This Shipping Policy explains how orders are processed, shipped, and delivered. By placing an order on our website, you agree to the shipping terms outlined below.
2. Order Processing Time
All orders are processed within 1–2 business days. Orders are not processed on weekends or federal holidays.
3. Cut-Off Time
Orders placed before 5:00 PM (EST) will begin processing on the same business day.
4. Delivery Time
Standard delivery within the United States typically takes 5–8 business days after processing.
Delivery times may vary based on your location, carrier delays, or seasonal factors.
5. Shipping Methods
We ship using trusted national carriers. Available shipping methods may include:
Standard Ground Shipping
Expedited Shipping
Priority Shipping
Shipping options will be displayed during checkout.
6. Shipping Costs
Free shipping on all orders — no additional cost
7. Tracking Information
Once your order has shipped, a confirmation email with a tracking number will be sent. Tracking information may take up to 24 hours to update on the carrier’s system.
8. Delayed or Lost Packages
While rare, delays may occur due to weather, carrier issues, or holidays.
If your package is significantly delayed or lost, contact us so we can assist with filing a claim or arranging a replacement when eligible.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Orders returned due to incorrect or incomplete addresses may incur additional shipping charges.
10. Return Address
If you need to return an item, please use the official return address below:
1561 Sunset Dr, Coral Gables, Florida 33143, United States
11. Contact Information
For questions about shipping, tracking, or delivery, please contact us:
Business Name: WERVONA LLC
Address: 1561 Sunset Dr, Coral Gables, Florida 33143, United States
Phone: +1 502-416-8697
Email: support@wervona.com
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM