Last Update on 25/5/2025
We want you to love your purchase. But if something isn’t right, we’re here to make it right.
At Wervona, your satisfaction is our top priority. Our refund and return policy is designed to give you a smooth, transparent, and fair experience in case you need to return a product or request a refund.
You have 30 days from the date of delivery to return your item(s).
To be eligible for a return:
The item must be unused, unassembled, and in its original packaging
You must have the receipt or proof of purchase
The return must be initiated within 30 days of receiving the order
Certain products cannot be returned:
Assembled or used gym equipment
Custom or personalized items
Clearance or final sale items
Items damaged due to improper handling after delivery
Once we receive and inspect your return:
You’ll be notified via email
If approved, your refund will be processed within 5–7 business days
Refunds are issued to your original payment method
Note: Shipping fees (if any) are non-refundable, unless the return is due to our error.
If you’d like to exchange an item for a different model or size, we recommend returning the original item and placing a new order separately.
This ensures faster processing and availability of your preferred product.
If your product arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with photos and details.
We will either:
Send a replacement, or
Offer a full refund, based on the situation
To start a return or file a refund request:
Email: contact@wervona.com
Include: Your order number, reason for return, and photos (if applicable)
Return Address: Provided upon request
Please do not send items back without contacting us first.
Customers are responsible for return shipping costs unless the item is defective or the wrong product was sent.
We recommend using a trackable shipping service and purchasing insurance for high-value items to ensure safe delivery.
A 15% restocking fee may apply to large gym machines or weight sets, depending on the condition of the returned item.
You may cancel your order within 12 hours of placing it. Once the order has been processed and shipped, it cannot be canceled.
In such cases, please follow the return process after receiving your order.
We understand that buying gym equipment is an investment in your health — and we want you to feel safe and confident when shopping with us.
If you ever have questions, reach out — we’re always happy to help.
Thank you for choosing Wervona – Your Fitness, Delivered.
To deliver durable, innovative gym equipment that helps people train smarter, lift stronger, and reach their full potential.
